We read every message and usually reply within two working days.
Email us: support@slyrat-app.com
If you're writing about a subscription, tell us which option you bought and roughly when — we can't see your Apple ID or your payment details, so those two details help a lot.
Subscriptions are billed by Apple, so they are cancelled through Apple — we cannot do it for you. On your iPhone open Settings, tap your name at the top, then Subscriptions, choose Schematic and tap Cancel Subscription. You keep access until the end of the period you have already paid for.
The same way, and you need to do it at least 24 hours before the trial ends — otherwise Apple charges the first period automatically.
Open Profile and tap Restore Purchases. Make sure you're signed in to the same Apple ID you bought with. If it's still locked after that, email us and we'll sort it out.
Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com using the Apple ID that made the purchase.
No. Sign in to the same Apple ID, install Schematic, and tap Restore Purchases in Profile.
That's deliberate. Schematic unlocks one day of the plan per calendar day — spacing is what makes the material stick. Tomorrow's day opens tomorrow.
A streak continues if you miss a single day, and resets after a longer gap. It's a nudge, not a punishment — your completed lessons and quiz results are never lost.
Not currently. Progress, streak and quiz results are stored on your device, which is also why we never upload them. Your subscription does move across, via Restore Purchases.
Once a lesson has played, its audio is cached on your device and will replay without a connection. Lessons you haven't opened yet need a connection the first time.
Schematic sends one reminder a day, at the time you picked during onboarding. To change or stop it, open Settings > Notifications > Schematic on your device.
Deleting the App removes everything stored on your device — progress, streak, quiz results and your onboarding answers. If you created an optional account, delete it from Account Settings inside the App, which removes the account data too.
No. Schematic works fully without one, subscription included. An account only exists so we can email you if you want us to.
Open Settings > Privacy & Security > Tracking on your device and turn Schematic off. The App works exactly the same either way.
If audio won't play, a caption is out of sync, or you think a lesson gets something factually wrong, tell us which lesson and what you saw. We'd genuinely rather hear it than not.
Still stuck? support@slyrat-app.com